Toys”R”Us launches several new ways for customers to engage the brand with mobile devices for the holiday season

Posted on November 9, 2010

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WAYNE, N.J., Nov. 9, 2010 /PRNewswire/ — Toys”R”Us, Inc. today announced several new advancements in its mobile technology capabilities, providing multi-channel shoppers with new ways to learn about and take advantage of “R”Us® promotions by simply using their mobile devices. As part of these enhancements, the company has adopted a coupon barcode scanning technology in Toys”R”Us® and Babies”R”Us® stores across the country and has implemented a mobile messaging program, presenting on-the-go shoppers with the ability to receive exclusive text message offers directly to their mobile phones. These innovative services are now available to Toys”R”Us and Babies”R”Us shoppers across the United States.

“Mobile phones are an integral part of busy moms’ and dads’ lifestyles, and we are always looking for exciting new ways to engage and present them with the most streamlined, on-the-go shopping solutions,” said Prama Bhatt, Vice President, General Manager, U.S. e-commerce, Toys”R”Us, Inc. “Expanding our mobile offerings to include coupon barcode scanning and mobile messaging allows us to build stronger relationships with our customers while providing added convenience.”

The Newest Innovation for In-Store Checkouts: Scannable Mobile Coupons

All Toys”R”Us and Babies”R”Us stores nationwide are now equipped with coupon barcode scanners, which allow store associates to scan customers’ mobile e-mail coupons straight from their mobile devices. Customers who are members of “R”Us mailing lists will begin to receive mobile-enabled coupons. When the mobile version of an e-mail is displayed on a smartphone, print coupons are converted into an easily readable format, which can be scanned in-store from the shopper’s phone screen.

Customers may sign up for the Toys”R”Us or Babies”R”Us mailing lists at Toysrus.com or Babiesrus.com by clicking “E-mail Sign Up” on the top navigation bar.

eGift Cards Go Mobile: The Most Instantaneous, Convenient Form of Giving

To provide gift-givers with the latest and most convenient mobile solutions this holiday season, the company built upon last year’s introduction of eGift cards by offering the option for gift card recipients to go paper free. In 2009, the company unveiled its convenient electronic gift certificates, which allow shoppers to send gift cards to intended recipients via e-mail, which they then could print and use in-store or online. Now, recipients of eGift cards with Internet-enabled phones can retrieve their eGift card barcode sent to their e-mail and have it scanned in-store at the point of sale. Those who wish to send eGift cards to loved ones can visit Toysrus.com/GiftCertificates to browse the latest holiday offerings.

“R” Mobile Messaging Puts the Latest Deals at Customers’ Fingertips

Subscribing to “R” Mobile Messaging helps keep even the busiest shoppers up-to-speed on the hottest deals available. Toys”R”Us and Babies”R”Us customers who opt into the free* service will receive notifications and exclusive offers directly to their mobile devices. Shoppers have the option to receive deals, promotions and alerts from either or both brands by simply texting “TOYS” and/or “BABIES” to 30364, or entering their mobile number online on the company’s dedicated mobile pages, Toysrus.com/mobile and Babiesrus.com/rmobile. Both the Toys”R”Us and Babies”R”Us e-commerce sites also feature a “Mobile” link at the top of each homepage for online shoppers to sign up easily to learn more about this service. Anyone with a mobile phone living in the continental United States may participate.

The company will support “R” Mobile Messaging with a comprehensive marketing program, inclusive of colorful in-store signage complete with easy-to-follow “text” instructions on how to become a subscriber. In addition, all signage promoting the mobile messaging program in “R”Us stores across the country will feature the “R” Mobile icon: a backwards “ringing” “R.” The service will be advertised via radio, print and online outlets, and will appear on social media networks.

More Ways to Stay Connected to the “R”Us Brand

In 2009, Toysrus.com and Babiesrus.com introduced mobile shopping, providing busy shoppers convenient access to the brands from any web-enabled device. Since its launch, time-strapped customers have been able to shop the mobile-enabled “R”Us websites, and take advantage of the company’s dedicated Toys”R”Us and Babies”R”Us apps for Blackberry or iPhone.

Following are some of the features currently available for mobile users:

  • Make Purchases Instantly: Mobile shoppers have access to the simplified navigation of Toysrus.com and Babiesrus.com with products sorted by category and brand, making purchases from a mobile phone just as easy as from a computer.
  • Obtain Suggestions for Gifts: Shoppers who find themselves stumped when choosing the perfect present for the little ones in their lives can view top sellers or new products.
  • Locate a Store: Finding an “R”Us store while out on a shopping trip has never been easier with the company’s mobile store locator.
  • Research Products During In-Store Shopping Trips: Customers have the benefit of immediately consulting the millions of customer reviews and ratings on Toysrus.com and Babiesrus.com when making purchase decisions.

The company expects to continue to improve functionality of its mobile capabilities. More details about mobile offerings at Toys”R”Us and Babies”R”Us, may be found on each brand’s dedicated mobile page at Toysrus.com/mobile and Babiesrus.com/rmobile.

*All Toys”R”Us and Babies”R”Us text messaging programs are considered “Standard Rate Programs” by the Mobile Marketing Association and wireless carriers. Users are not charged additional fees for participation. The only fees incurred are those of text and data plans a user has agreed upon with their wireless carrier.

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Posted in: Mobile Commerce